United Airlines is responsible for my worst travelling experience EVER.
After applying a significant amount of pressure on social media, the airline made me ‘sort of’ whole by issuing me with a travel voucher as compensation.
I wanted to use it. Still, I was fearful of a repeat abysmal performance by United.
I used the voucher in August 2013 to pay for a return flight from Seattle to Puerto Vallarta. As expected, there was a wee hitch on route to Mexico.
So overall, how did United perform this time around? Quite well actually. I hope this is a sign of an airline with a horrible reputation getting its act together. Finally.
These are my reasons for a more positive review than in the past:
- Check-in at all four ‘legs’ of the journey was quick and simple. The scanner read my Canadian passport and supplied boarding passes. No tears or hair pulling this time.
- United had ample, trained staff in the check-in area to help us out.
- My luggage didn’t get lost and wasn’t battered by baggage handlers.
- I was able to upgrade to business class on two legs of the journey – the longest ones – for a fair price.
- With the exception of the delay in Houston, we left and arrived on time.
My last rating of United was 0/10. Taking into consideration my horrific experience with the airline in 2012, plus this positive recent one, I’m revising my rating to a tentative 6/10.
I’m still slightly wary of this airline, but considering flying United next year to Honduras. Not sure I’ll let United handle a brand new suitcase though.
Here are some pics of Puerto Vallarta.