Tankstravels.com most popular post is

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Like you, I wish it were the Puerto Vallarta bum crack guy. That was a memorable photo shoot, for sure. Or, the scuba diver who brought her stuffed animals on the dive boat in Cozumel.

Alas, it is this: My horror story with Zooom Electronics. A company that ripped me off. An Amazon.ca (amazon.com) merchant.

I hope the thousands of people who’ve read the posting have taken their business elsewhere.

screen-shot-2016-11-19-at-8-32-42-pmThat’s right. THOUSANDS of hits since the posting appeared in December 2014.

Nearly 100 hits in 2014. 2600 hits in 2015. More than 4400 in 2016 and the year’s not up.

What’s even better? Where the posting sits on the Google search engine. Right below Zooom’s amazon website.

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Why post this now? Black Friday and Cyber Monday, that’s why.

Zooom counts on positive reviews because it makes the majority of its money on Cyber Monday. This is what a Zooom guy told me when he was trying to fix their first screw up – selling me an advertised camera they didn’t actually have in stock.

There are some great Black Friday-Cyber Monday deals out there. My hope is that you’ll find your deals anywhere other than Zooom Electronics.

Need an alternative? Try London Drugs. Had a not-so-great experience there turned into a positive earlier this year. So much that I’ve returned to London Drugs several times since to buy more gear for my Olympus mirrorless camera and GoPro. London Drugs has an online store, just like the retailer who ripped me off.

Finally, a postscript on Canon’s involvement in the fiasco. Canon Canada came through with a new housing to replace the one that leaked.

We must punish bad behaviour and promote the good merchants.

I’m launching a new website called SOLTERRIFIC. The first post has the word prophylactic in it. A good start, methinks.

 

@Canon Canada: thanks for the tongue

Got some amazing photos of the Flamingo Tongue (snail) with me Canon G16 and housing.

Got some amazing photos of the Flamingo Tongue (snail) with me Canon G16 and housing.

This is probably my favourite kind of tongue.

Tank’s Travels readers will remember the hellish experience I had last December when my Canon camera housing leaked in Cozumel, Mexico.

Tank versus Canon USA, Canon Canada, Zooom Electronics.

The reason I bought a new camera and housing. Inability to get a good shot of a Flamingo Tongue.

The reason I bought a new camera and housing. Inability to get a good shot of a Flamingo Tongue.

Long story short, Canon Canada came through with a replacement housing.

The tongue that prompted the purchase of a new scuba camera.

I tried the new housing (WP-DC52) in Roatan, Honduras in March. First, took it for a test dive – without the camera inside – to ensure no water was getting in. It wasn’t.

Canon Canada replaced the defective housing.

Canon Canada replaced the defective housing.

Nearly wet my wet suit the next dive when I spotted the first of many Flamingo Tongues. There were many on this week long dive trip. I also saw a nurse shark, lots of turtles, eels, groupers, lobsters and crabs and got lots of pictures of them. But, I love tongues the most.

Now, I can look at the images any time I want.

Thank you Canon Canada. You should be pleased to know a lot of divers are using the G16 (and the G15) underwater.

 

 

 

 

 

 

Cheated by Amazon merchant “Zooom” aka Center Drone  – be warned

WTF Canon? You ripped me off.

WTF Zooom and Canon? You ripped me off.

If you don’t care to read the entire post, just read this. DO NOT do business with an Amazon .ca and .com retailer called Zooom Electronics. As of Spring 2017, Zooom is now doing business as Center Drone.

Why? They sold me a camera housing that leaked the first time out. Now, they’re refusing to take it back and refund me.

Why? Because they say they don’t do returns on housings after one month post-sale. They said “it’s not defective ma’am” and that I should have “tested it in the bathtub as soon as I got it in September.” What nerve.

Here’s the thing. I don’t scuba dive in my bathtub. And, it needed to be tested at depth. That means in more than 5 inches of water. I tested the housing twice, without the camera in it, as soon as I arrived on my dive trip to Mexico in mid-December. It leaked both times.

Here’s the timeline.

  • I bought the housing in September from Zooom directly (gave CC over the phone) because they’d also sold me the Canon camera for which the housing was built via Amazon.ca. This was the easiest solution to their first misdeed, which was advertising a camera they didn’t have in stock. The original one I bought via Amazon.ca before I received a panicked phone call from their rep in New York telling me they didn’t actually have the camera I bought.
  • I didn’t scuba dive until December. Which means by the time I discovered the housing leaked, I was not longer able to access their arbitrary ‘one month’ return policy.
  • Last week, I sent Zooom an email outlining the problem, for which I received this response:
  • Karen,

    contact me on monday and I will rectify this for you

    This email and the information it contains are confidential and may be privileged. If you have received this email in error please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Zooom Electronics  does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended please contact us.

  • When I called, the way Zooom ‘rectified’ this was to tell me they wouldn’t do a thing for me. That I should call Canon USA (which I did. They told me to call Canon Canada, which told me there is no warranty on ‘merchandise’ and to call Canon USA since I bought the housing from a US retailer).

  • So, the moral of this story is:
    • Zooom has abysmal customer relations. They advertise products they don’t have in stock. They won’t stand by the things they sell. Do not buy from Zooom on Amazon.

(UPDATE January 20, 2015: Canon Canada has offered me a replacement housing for my camera. My warning about doing business with ZOOOM still stands remains.
UPDATE: May 15, 2015: Canon Canada did come through for me with a new housing. It doesn’t leak. You can read more here…)