Tankstravels.com most popular post is

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Like you, I wish it were the Puerto Vallarta bum crack guy. That was a memorable photo shoot, for sure. Or, the scuba diver who brought her stuffed animals on the dive boat in Cozumel.

Alas, it is this: My horror story with Zooom Electronics. A company that ripped me off. An Amazon.ca (amazon.com) merchant.

I hope the thousands of people who’ve read the posting have taken their business elsewhere.

screen-shot-2016-11-19-at-8-32-42-pmThat’s right. THOUSANDS of hits since the posting appeared in December 2014.

Nearly 100 hits in 2014. 2600 hits in 2015. More than 4400 in 2016 and the year’s not up.

What’s even better? Where the posting sits on the Google search engine. Right below Zooom’s amazon website.

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Why post this now? Black Friday and Cyber Monday, that’s why.

Zooom counts on positive reviews because it makes the majority of its money on Cyber Monday. This is what a Zooom guy told me when he was trying to fix their first screw up – selling me an advertised camera they didn’t actually have in stock.

There are some great Black Friday-Cyber Monday deals out there. My hope is that you’ll find your deals anywhere other than Zooom Electronics.

Need an alternative? Try London Drugs. Had a not-so-great experience there turned into a positive earlier this year. So much that I’ve returned to London Drugs several times since to buy more gear for my Olympus mirrorless camera and GoPro. London Drugs has an online store, just like the retailer who ripped me off.

Finally, a postscript on Canon’s involvement in the fiasco. Canon Canada came through with a new housing to replace the one that leaked.

We must punish bad behaviour and promote the good merchants.

I’m launching a new website called SOLTERRIFIC. The first post has the word prophylactic in it. A good start, methinks.

 

Props to @londondrugs VP

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Very cute and takes great images of the shenanigans on my street. See tanksview.wordpress.com

This isn’t a commercial.

Rather a shout out to (Canadian-owned) London Drugs for resolving a problem I had with my new Olympus OMD camera. Micro four thirds (MFT) and mirrorless. Smaller and lighter than a DSLR. Interchangeable lenses.

Bought for my upcoming trip to the Galapagos. Ground level photos – the descendants of the beasties Darwin saw. (My underwater camera is a Canon G16 point and shoot in a FG-16 Fantasea housing.)

Long story short, Clint Mahlman, COO and senior VP of London Drugs, stepped in personally to ensure my defective camera was replaced in a hurry – like the NEXT DAY.

No shipping it off to a black hole at some Olympus factory for a fix under the warranty. A fix that could take months.

Nope, Mahlman made things happen because I’d owned the camera for only about a month. And, it sat at home for most of that period because I was travelling for work.

I made contact with him after a less than satisfactory experience in the store. No fault of the camera manager, who was only following procedure. A bit too strictly perhaps.

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Mahlman followed up with me shortly after the exchange. He could have forgotten about it after that. Only he didn’t. He contacted me a few weeks later to inquire about camera. A camera I love.

That’s excellent customer service from one smart, sincere and PR-focused executive. I won’t forget it next time I need to make a purchase.

In fact, I’ve already purchased an additional lens … at London Drugs.