Canon Canada’s outstanding customer service – mucho gracias

Canon Canada replaced by defective housing

Canon Canada replaced my defective housing

2014-12-11 18.33.51It’s here. A replacement underwater housing for my Canon G-16 camera. Thank you Canon Canada.

Dedicated (!) Tank’s Travels readers will know the housing leaked when I tested it underwater in Cozumel, Mexico in December. Luckily, the camera was’t inside. Unfortunately, I missed the chance to take pics of the numerous sharks and one pair of dolphins I saw. Seems all the cool fish come out when I’m without a camera!

Initially, neither Canon USA nor Canon Canada, nor the Amazon.ca merchant who sold it to me, ZOOOM, would agree to repair or replace the housing.

Canon Canada came through for me after I posted my complaint on their Facebook page. A customer service rep followed up quickly with an offer of help. I couriered the defective housing to Canon on a Wednesday. The replacement arrived six days later. That’s excellent customer service. Thank you Canon Canada.

Replacement shipped quickly.

Replacement shipped quickly.

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