Canon Canada replaced my defective housing

It’s here. A replacement underwater housing for my Canon G-16 camera. Thank you Canon Canada.

Dedicated (!) Tank’s Travels readers will know the housing leaked when I tested it underwater in Cozumel, Mexico in December. Luckily, the camera was’t inside. Unfortunately, I missed the chance to take pics of the numerous sharks and one pair of dolphins I saw. Seems all the cool fish come out when I’m without a camera!

Initially, neither Canon USA nor Canon Canada, nor the Amazon.ca merchant who sold it to me, ZOOOM, would agree to repair or replace the housing.

• You can read all the gory details here.  (Cheated by Amazon merchant “Zooom”  – be warned)

Canon Canada came through for me after I posted my complaint on their Facebook page. A customer service rep followed up quickly with an offer of help. I couriered the defective housing to Canon on a Wednesday. The replacement arrived six days later. That’s excellent customer service. Thank you Canon Canada.

Replacement shipped quickly.