Canon Canada’s outstanding customer service – mucho gracias

Canon Canada replaced by defective housing

Canon Canada replaced my defective housing

2014-12-11 18.33.51It’s here. A replacement underwater housing for my Canon G-16 camera. Thank you Canon Canada.

Dedicated (!) Tank’s Travels readers will know the housing leaked when I tested it underwater in Cozumel, Mexico in December. Luckily, the camera was’t inside. Unfortunately, I missed the chance to take pics of the numerous sharks and one pair of dolphins I saw. Seems all the cool fish come out when I’m without a camera!

Initially, neither Canon USA nor Canon Canada, nor the merchant who sold it to me, ZOOOM, would agree to repair or replace the housing.

Canon Canada came through for me after I posted my complaint on their Facebook page. A customer service rep followed up quickly with an offer of help. I couriered the defective housing to Canon on a Wednesday. The replacement arrived six days later. That’s excellent customer service. Thank you Canon Canada.

Replacement shipped quickly.

Replacement shipped quickly.

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