Cheated by Amazon merchant “Zooom” – be warned

WTF Canon? You ripped me off.

WTF Zooom and Canon? You ripped me off.

If you don’t care to read the entire post, just read this. DO NOT do business with an Amazon .ca and .com retailer called Zooom Electronics.

Why? They sold me a camera housing that leaked the first time out. Now, they’re refusing to take it back and refund me.

Why? Because they say they don’t do returns on housings after one month post-sale. They said “it’s not defective ma’am” and that I should have “tested it in the bathtub as soon as I got it in September.” What nerve.

Here’s the thing. I don’t scuba dive in my bathtub. And, it needed to be tested at depth. That means in more than 5 inches of water. I tested the housing twice, without the camera in it, as soon as I arrived on my dive trip to Mexico in mid-December. It leaked both times.

Here’s the timeline.

  • I bought the housing in September from Zooom directly (gave CC over the phone) because they’d also sold me the Canon camera for which the housing was built via This was the easiest solution to their first misdeed, which was advertising a camera they didn’t have in stock. The original one I bought via before I received a panicked phone call from their rep in New York telling me they didn’t actually have the camera I bought.
  • I didn’t scuba dive until December. Which means by the time I discovered the housing leaked, I was not longer able to access their arbitrary ‘one month’ return policy.
  • Last week, I sent Zooom an email outlining the problem, for which I received this response:
  • Karen,

    contact me on monday and I will rectify this for you

    This email and the information it contains are confidential and may be privileged. If you have received this email in error please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Zooom Electronics  does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended please contact us.

  • When I called, the way Zooom ‘rectified’ this was to tell me they wouldn’t do a thing for me. That I should call Canon USA (which I did. They told me to call Canon Canada, which told me there is no warranty on ‘merchandise’ and to call Canon USA since I bought the housing from a US retailer).

  • So, the moral of this story is:
    • Zooom has abysmal customer relations. They advertise products they don’t have in stock. They won’t stand by the things they sell. Do not buy from Zooom on Amazon.

(UPDATE January 20, 2015: Canon Canada has offered me a replacement housing for my camera. My warning about doing business with ZOOOM still stands remains.
UPDATE: May 15, 2015: Canon Canada did come through for me with a new housing. It doesn’t leak. You can read more here…)

21 thoughts on “Cheated by Amazon merchant “Zooom” – be warned

  1. Hi Karen…Thank you for your warning about Zooom Electronics. They do seem a bit untrustworthy, and I’m sorry to hear about your frustration with their ‘service’. I know how it feels to place our trust (and money) in someone only to be cheated by them in the end … I was recently shopping for a Nikon D750 camera body and found Zoom Electronics on They were offering an unusually low price for it, several hundred dollars less than everybody else, which in and of itself raised a red flag for me. I had never heard of Zooom before, and nowhere on the Amazon product sales page was there a link to any information about Zooom Electronics or it’s location, nothing! There was no information regarding Zoom’s country of origin or whether this camera body would come with a Canadian warranty or if it was just a gray market product… I did find a place on the page where I could ask questions to the vendor…So I did…Twice!… With no response…Real nice, red flag number two…

    So my solution?? … To head over to the local Best Buy and to use Zooom Electronic’s sales page to get a “Price Beat” Which I did, and I was able to purchase the camera for far less money than Best Buy’s regular price … Normally $2,450, reduced to $2049! … $400 dollars off! … So in a way I guess in a round about way Zooom Electronics managed to come through for me!! Lol.

    I’ll never order directly from Zoom Electronics…But I may use them as a bargaining chip again.🙂

    • This comment is a life saver! Also, thank you for the article OP. I’ve been deciding on purchasing a canon 70D for a few weeks now. They’re all extremely expensive except Zooom Electronics seems to be selling it waaaay cheaper than everyone else which raised a red flag to me. However, price matching it at my nearby Best Buy sounds like an awesome idea which I will do! Thanks guys🙂

  2. That blows. I’m not surprised though, I tried buying a camera but had to cancel it because I found out that they had a mandatory restocking fee of 25% for opened items and 15% for non-open. when you’re paying a 1000 dollars for a product those fees are ridiculous

  3. Extremely bad customer service. Item received without one lens and no warranty paperwork at all. Not even have the information on how to return the product. Item look refurbished and I called the customer service and they said they don’t care do what ever you can do and hang up on me. Never buy from this seller. And If I have hard time returning this product then I will never buy any expensive items from amazon ever.

  4. Glad to here the above bad comment on zoom electronics they just stopped me from buying a camera on amazon and using them to ship

  5. Randy Levine: Thanks a lot for the tip man! Was about to buy a camera body from ZooomElectronics, and while hesitating for the 10th time and reading reviews, stumbled on this article. Bottom line price-matched the item in Bestbuy and made 230$ gain on it. Many thanks to Karen as well for this review.

    • Yaseen… You’re welcome!… It gave me goosebumps knowing that my comment resulted in sticking it to the man! (Best Buy gets away with ridiculously high prices and needs to be brought down by educated consumers once in a while…Enjoy your camera…And remember that Best Buy will continue to ‘Price Beat’ your purchase for 30 more days!…So keep looking for better deals and if you find one just go back to the store with your receipt for a refund plus 10% of the difference! … You can also return it for 14 days no questions asked if you change your mind or if you want to trade up or down… That’s the best part about Best Buy.


  6. I wish I had read this before I ordered my camera and new lens. The advert, details and photo in showed a camera with a certain lens, originating from Zoom Electronics. I bought it, but when it arrived the lens was a cheaper model $120 cheaper than the one they said I was buying.

  7. Hi! So, please tell me: is ZOOM Electronics selling legitimate CANON products or are they knock-offs? The equivalent to fake Chinese-made Sports Jerseys?! I was looking at buying the Canon 6D from them. They are about $600 cheaper than Best Buy Canada or Henrys/Vistek. I took the price into a Henry’s store and they said they would NOT match anything from “Zoom Electronics”. LOL

    • Hi Robert.

      I did get Best Buy (Bay and Dundas, Toronto) to price match Zoom Electronics on a Nikon D750, however, it took a lot of convincing! Originally they wouldn’t agree to it so I had to break out the hard sell. When I entered the store I looked at the name tags of the costumer service representatives and memorized one of them, waited for her day off then went back to the store when she was not there…I told the manager that that girl said on the phone that I could price match zoom and that I drove a long way to get to their store to purchase… They agreed that it was their mistake and became willing to go through with it. (They were willing to price match but not give the extra 10% of the difference, no biggie.) … Still saved over $300!

  8. Thanks to all of you guys that have commented before me, you may have saved me some frustration!. I was ready to order a $2000. drone from Zoom based on their cheap price and accessory package they were including with it. I will now follow your lead and use their price to get a drop in price from Best Buy. The other thing that bothers me is how Google can turn a blind eye to a potentially problematic vendor. I know they have no connection with Zoom but the mere fact that so many of their audience place faith in vendors advertising on their media, you would think they would monitor them for their honesty.

    • You would think… But my recent dealings with have proved otherwise… I get the impression that Amazon lets a lot slide in terms of questionable vendor practices… It seems like they are slow to move until there is enough negative feedback. After all, there are profits to be made.

      • You are right. I am struggling with Amazon and ZOOOM for my Nikon Camera.My incident has shown that Amazon does not have control on these kind of vendor.

  9. Karen is absolutely right. Zooom electronic cheated me same way as they did with you. I bought a Nikon camera in Aug-2015.Camera got some focus related issues in March-2016.I contacted Amazon and Zooom but did not get satisfactory response from anyone. I went to Nikon Canada and showed them the Camera, though camera was under 1 year manufacturing warranty but they refuse to look into it citing the reason that ZOOOM electronic is not authorised dealer of NIKON products. ON Amazon’s request I sent camera to ZOOOM twice in last 3 months but they are sending back the camera without even looking into it. Now Amazon has raised their hands saying they can not ask ZOOOM to refund as it is out of that 30 days window. I am struggling for last 4 months to get my camera repaired but no body has any answer. This issue has shattered my faith in online shopping especially for big price items. ZOOOM IS NOT AUTHORISED DEALER OF NIKON PRODUCTS.NIKON CANADA TOLD ME THAT THEY DO NOT EVEN RECOGNISE THE SERIAL# ON THE CAMERA,IT IS DIFFERENT THAN THE SERIES THEY HAVE.i HAD SPEND $1200 ON THIS PURCHAGE

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