Tank’s Travels readers will know about my rocky relationship with Air Canada. (Don’t get me started on United Airlines).
I’ve had great and horrific customer service from Air Canada onboard and off during the decades I’ve been flying with the airline.
(Just when you think Air Canada is getting its act together, its handlers begin tossing baggage around. On camera.)
There are two Air Canadas when it comes to corporate mindset. The old stodgy, sometimes customer service and public relations-challenged Air Canada, and the new, progressive Westjet-esque Air Canada Rouge.
I flew Rouge for the first time between Toronto and Varadero, Cuba. The staff members were relaxed, cheerful and enjoyed interacting with passengers. Everyone was having fun. (Even, I think, the people sitting next to the kid who wailed the entire flight).
It was like flying passenger-friendly Westjet.
Rouge’s superior customer service indicates a few things: Air Canada has finally figured out what excellent customer service constitutes and how it can be delivered.
Let’s hope Rouge can drive the rest of the Air Canada family forward in improving experiences for all passengers.
- Seems some folks are being ‘bumped’ onto Rouge flights and aren’t happy. Read more …