As faithful readers know, nothing gets me more riled up than hearing about United Airlines screwing people.
I’ve been a United screwee.
United has achieved what no other airline has: brought me to tears in an airport terminal. (Not in public view, of course). I am NOT a girl who normally cries.
After much ranting on social media, United settled with me. I accepted a voucher for a modest amount, valid for one year, off a future flight on United. Ugh. Wasn’t sure I ever wanted to fly United again after this experience. I used the voucher to pay for a portion of a flight from Seattle to Puerto Vallarta, Mexico in August 2013.
Well, I’ve done it again. Booked a trip to Roatan, Honduras for later this year. On United.
Am I out of my mind?
Yes and no.
- United is a member of the Star Alliance. So is Air Canada. I can put United travel points on Air Canada’s Aeroplan. I’m trying to accumulate tens of thousands of miles for a trip to Asia on Air Canada in 2015.
- United offered the most convenient routing. Could do without the overnight stay in Houston, but what the hell.
- The price was right. I used RBC Visa reward points to pay for most of the flight. Was able to get business class seating on all legs of the journey for a grand total of $315.00 CDN.
- United gives me great blog content, most of it unflattering toward the airline!
- I desperately want United to get better, so I keep giving the airline more chances.
So, off I go rekindling my relationship with United Airlines. Based on my experience in August 2013, United may be getting its act together. Or maybe I’m just an idiot. Stay tuned.
Read about my adventure with Bangkok Airways. Why can airlines just get along with me?
Here’s a gallery from the Puerto Vallarta trip.