Airport shuttle guys … what customer service???

Shuttle guys couldn't have cared less about customer service.

Shuttle guys couldn’t have cared less about customer service.

After a 10 plus hour flight from Vancouver to Seoul, a five hour layover followed by a five hour flight to Bangkok, I wasn’t in the mood for any nonsense from “supposed” service providers whose services I’d paid for as part of my airport hotel reservation.

The airport shuttle arrangers at Suvarnabhumi Airport, I discovered, couldn’t have cared less about providing customer service.

If you have a shuttle to pick up at: Exit 3 or 4 at the Arrivals Level (2nd), you could be in for an unpleasant experience.

How the “service” worked for me:

—-Had to approach several shuttle guys (who responded by pointing in a general direction) before locating the one for my hotel;
—-When I did (finally) he pointed and told me to “wait over there”. There was no seating or proper waiting area;
—-Disappeared for about 20 minutes before reappearing;
—-Took me to my hotel’s van only after I reminded him I was still waiting. I carried my luggage. I suppose I should have been pleased he walked me to the van rather than just pointing.

Consequently, I rewarded this abysmal service with NO TIP.

Do I think taking a cab would have been a better option? Absolutely not in a country where taxi meters are sometimes rigged.

Not much you can do to avoid these situations, unless you’re willing to pay a lot more for private transportation.

So, you have to bear it.

But, there was no way I was doing that with a grin.

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